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Site Tour

Site Tour

Full Site Tour

Topics covered in this video:

  1. Sign In and Paasword support
  2. Home Page Navigation
  3. Viewing your account
  4. Orders, Invoices and Tracking
  5. View Your Favorites
  6. Searching

Account Sign In

Topics covered in this video:

  1. Sing In
  2. Account registration

Account Options – Top Page Buttons

Topics covered in this video:

  1. Explanation of buttons and their drop down options
  2. Change Country and View account Number
  3. View Account Settings and Logout
  4. View Orders, Invoices, and Tracking
  5. View Favorites and View Cart

Account Settings

Topics covered in this video:

  1. Account Name
  2. Account Number and Balance
  3. Change Billing address
  4. Change Ship To address
  5. Add new Ship To address
  6. Change Login Password
  7. Update Payment Information

View Orders

Topics covered in this video:

  1. View and filter your list of orders by status and by date range
  2. Search orders by Order Number, Part Number, PO Number, Invoice Number, and Shipment Marking
  3. View orders in expanded or collapsed view

View & Pay Invoices

Topics covered in this video:

  1. Explanation of Invoices page View invoice status
  2. View invoice remaining amount
  3. Invoice description – Invoice,Interest Charge, Credit Note,Invoice date
  4. Invoice remaining amounts,Paid invoices
  5. How to pay invoices by check or credit card
  6. How to download or email invoices

Open Invoices Navigation

Topics covered in this video:

  1. Open Invoices
  2. Export open invoices
  3. Save open Invoice
  4. Email open Invoices
  5. payment History

Manual Payments

Topics covered in this video:

  1. Pay by Check
  2. Pay by Credit card
  3. payment by E-check

Tracking Orders

Topics covered in this video:

  1. Where to view Order Tracking information
  2. Search shipped orders by order number or by date range

Returns

Topics covered in this video: 

  1. You can now easily submit and manage your returns in one easy-to-use module on ReliableParts.net
  2. Click on View My Orders and then My Returns
  3. Save a return cart
  4. Submit a return
  5. Print a barcode for your return shipment
  6. Track the progress of your returns
  7. Print your credit invoices

Returns Processing Enhancement

Topics covered in this video:

  1. Shipping label
  2. Return Reason codes
  3. Returns UPS label

Warranty Claim Form

Topics covered in this video:

  1. View the process of returning a faulty part still under warranty
  2. Claim, Defective, Damage

Damage Claim Form

Topics covered in this video:

  1. Damage Claim Form

Apply Credits – Payment History

Topics covered in this video:

  1. Payment history
  2. export Payment details
  3. Payment receipt
  4. Invoice details or Invoice number

Apply Credits Manually

Topics covered in this video:

  1. Payment using selected credit Invoice
  2. Payment using Selected debit Invoice

Apply to Oldest and Apply to Original

Topics covered in this video:

  1. Apply credit to Original
  2. Apply credit to Oldest

Forgot Password

Topics covered in this video:

  1. Forgot Password

Favorites & Lists

Topics covered in this video:

  1. View your Favorites list
  2. Create, edit, and delete lists
  3. Search list for specific parts
  4. Add entire list of parts to cart
  5. Adding and removing parts in a list

Frequently Purchased Items

Topics covered in this video:

  1. Explanation of Frequently Purchased category
  2. Quick view of items you have purchased most often in the past
  3. Ability to quickly re-order any of your most frequently purchased items, or add them to a list

Site Search – Part Number / Model Number / Keyword

Topics covered in this video:

  1. Using the Search Bar
  2. Model Schematic Diagrams
  3. Part Availability

Browsing Categories

Topics covered in this video:

  1. Popular Categories on the Home Page
  2. Viewing Subcategories
  3. Viewing Categories on main menu

Top Products

Topics covered in this video:

  1. How to use the Top Products category on the home page
  2. MSRP toggle option

Home Page Banners & Flyers

Topics covered in this video:

  1. Home page rotating banners
  2. Flyers and Promotions

Store Locations

Topics covered in this video:

  1. View store locations map
  2. Quick view store location information
  3. View store address, contact information, and hours of operation

Additional Helpful Links

Topics covered in this video:

  1. Learning more about Reliable Parts
  2. Page bottom links explained
  3. Connecting on Social Media