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Frequently Asked Questions ( FAQ's)

Frequently Asked Questions

General Questions

Customers can shop online at Reliable Parts website anytime. Customer Support is available 9:00 a.m. to 5:00 p.m., Monday through Friday. Contact Customer Support via email or chat.

Reliable Parts website offers product information including manufacturer, cost, availability and features. Customers can select and compare specific products. However, if you are looking for more specific information and need expertise, contact your local Reliable Parts store.

Look for the “Sign in – My Account” drop down button at the top-right of the page. Hover over the button and a box will appear. Click on the “Request Account” text to be taken to the registration information page. Follow the instructions on this page to apply for a term account.

You can choose to pay by Credit Card and E-check or available Credits. You can also send a check by mail if you have a term account already set up.

Please send checks to the following address:

RELIABLE PARTS INC

28894 NETWORK PLACE

CHICHAGO, IL 60673-1289

Move your mouse cursor over the “View my Orders” button at the top right of the page, and when the drop down menu appears, click on “My Invoices”. On the invoices page, you can see your Open AR Balance at the top left of the page.

This depends on the manufacturer. You could complete a claim on the manufacturer website or contact warranty.claims.us@reliableparts.com for help.

Yes, you can return your items using “Request Return” feature under Order History and Manage your returns under “My Returns

You can request to change your Billing Address, Shipping Address, and Password from your Account Settings which can be found by clicking on the “Account Settings” button when you mouse over the “My Account” button at the top-right of the page. You can request to change other information such as email and account name by calling 1-800-841-4060 for assistance. View our Account Settings video guide for more information.