All parts purchased from Reliable Parts can be returned for credit within 90 days from date of purchase subject to the following terms and conditions. – Specially ordered items are not returnable. – Parts which have been installed or are not in resaleable condition are non-returnable. – Electrical repair parts are non-returnable. – Items must have all original packaging and instructions. – No collect shipments will be accepted. – Returns should be accompanied by a copy of the original invoice. – Items accepted for return are subject to a 20% restocking charge. Tous les retours doivent être accompagnés d'un formulaire de retour de pièces dûment rempli contenant le numéro de pièce, la quantité, le numéro de facture d'achat et le motif du retour. All returns must be within 90 days from date of invoice. All parts that are not in original resalable packaging, or parts that have been installed, modified, rebuilt, reconditioned, repaired, altered or damaged in any way, cannot be returned for credit. Reliable Parts reserves the right to charge a restocking fee with the following exceptions: damaged parts, warranty parts or returns as a result of Reliable Parts error. These items will not be charged a restocking fee. Special order parts (non stock), parts that have been installed or parts that are not in their original unmarkedresalable packaging cannot be returned for credit. The Manufacturers Exchange Authorization number is required if a unit has been exchanged by the manufacturer and the servicer wants to return non stock parts; this only applies to Whirlpool and Frigidaire. All returned parts must be shipped prepaid. Any returns that are shipped collect will have shipping costs deducted from their credit. Reliable Parts must be notified within 10 days of any short shipments or damaged parts. Warranty parts are to be returned to your nearest Reliable Parts branch or Distribution Centre, along with a completed work order with customer name, address, postal code, purchase date, fail date, model number, serial number of the appliance, part number, quantity and reason for failure (Please be specific. “Faulty” and “defective” are not valid reasons). The following companies require only the above noted paperwork to be returned: Whirlpool, Frigidaire and Haier. Parts do not need to be returned.