Terms & Conditions

Terms & Conditions

Canadian Tax Table

Sales tax is calculated according to the following Canadian Tax Table.
Province of Billing GST PST HST
Alberta 5%
British Columbia 5% 7%
Manitoba 5% 7%
New Brunswick 15%
Newfoundland & Labrador 15%
Northwest Territories 5%
Nova Scotia 15%
Nunavut 5%
Ontario 13%
Prince Edward Island 15%
Quebec 5% 9.975%
Saskatchewan 5% 6%
Yukon Territory 5%

Warranty Information

Reliable Parts gladly offers a full manufacturers warranty on all the parts and accessories we sell. In all cases this is always the warranty that the manufacturer themselves offer. It can range from 90 days up to one year and is generally a replacement program. A replacement part is supplied if all of their criteria are met. This is subject to manufacturers warranty terms and conditions which may or may not include the return of the part, model and serial number requirements, and more. Reliable Parts does not offer any extensions on the manufacturers warranty nor does it have the ability to alter them. If a part becomes defective within the manufacturers warranty period under normal use conditions, please contact us and we will be happy to make arrangements for the replacement part to be either picked up or sent to your home or office. Please note: Water Filters have a 30 – 90 day warranty depending on the brand. Please contact a Reliable Parts representative for more information.

Return Policy

All parts purchased from Reliable Parts can be returned for credit within 90 days from date of purchase subject to the following terms and conditions. – Specially ordered items are not returnable. – Parts which have been installed or are not in resaleable condition are non-returnable. – Electrical repair parts are non-returnable. – Items must have all original packaging and instructions. – No collect shipments will be accepted. – Returns should be accompanied by a copy of the original invoice. – Items accepted for return are subject to a 20% restocking charge. A completed parts return form containing part number, quantity, purchase invoice number and reason for return must accompany all returns. All returns must be within 90 days from date of invoice. All parts that are not in original resalable packaging, or parts that have been installed, modified, rebuilt, reconditioned, repaired, altered or damaged in any way, cannot be returned for credit. Reliable Parts reserves the right to charge a restocking fee with the following exceptions: damaged parts, warranty parts or returns as a result of Reliable Parts error. These items will not be charged a restocking fee. Special order parts (non stock), parts that have been installed or parts that are not in their original unmarkedresalable packaging cannot be returned for credit. The Manufacturers Exchange Authorization number is required if a unit has been exchanged by the manufacturer and the servicer wants to return non stock parts; this only applies to Whirlpool and Frigidaire. All returned parts must be shipped prepaid. Any returns that are shipped collect will have shipping costs deducted from their credit. Reliable Parts must be notified within 10 days of any short shipments or damaged parts. Warranty parts are to be returned to your nearest Reliable Parts branch or Distribution Centre, along with a completed work order with customer name, address, postal code, purchase date, fail date, model number, serial number of the appliance, part number, quantity and reason for failure (Please be specific. “Faulty” and “defective” are not valid reasons). The following companies require only the above noted paperwork to be returned: Whirlpool, Frigidaire and Haier. Parts do not need to be returned.

Online Stock

Stock levels are updated once a day and can change without notice.

Damage or Short Shipments

It is very important to open and inspect your order upon receipt. We require that you contact us within 10 days of delivery if you discover a shipment shortage or damage with your order. Please contact us at 1-800-663-6060 and a customer service representative will assist you.

Our Commitment

It is our commitment to maintain the principles of integrity and trust with respect to the protection of personal information. As part of our commitment, we will protect the privacy of personal information of employees, clients, customers and others individuals whose personal information we collect, use and disclose.

We are committed to complying with British Columbia´s Personal Information Protection Act (the “Act”) and all other applicable privacy laws. Reliable Parts has made the best effort to ensure all information is accurate. Prices are subject to change without notice. Transportation expenses may apply. All taxes are extra. We reserve the right to limit quantities.