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Site Tour

Site Tour

Introduction & Login

Topics covered in this video:

 

  • How to sign in to your account
Site Navigation

Topics covered in this video:

 

  • An explanation of the main menu buttons found on the site header

  • Country/Language toggle
    • MSRP toggle
    • Locations
    • Track Order
    • Notifications
    • My Orders
    • Cart
    • Categories
Homepage & Footer

Topics covered in this video:

 

  • Overview of homepage features including:
    Search
    Promotional Banners
    Recent Orders
    Popular Categories
    Frequently Purchased
    Shop by Brands
    Order History
    Browsing History
    Didn’t find your product?
    Feedback
  • Overview of site footer information and links 
Account Settings

Topics covered in this video:

 

  • Overview of your account information and options:
    Credit Limits
    Balances
  • View/pay Invoices
  • Personal Info
  • Billing Addresses
  • Shipping Addresses
  • Credit Cards
  • Monthly Statements
  • Manage Password
My Favourites

Topics covered in this video:

  • Explanation of how you can customize your lists of favourites to quickly place future orders with ease
    How to add or remove parts to and from lists
  • How to create new lists
  • My Frequent Purchases / Reliable Parts Top Parts explained
Locations

Topics covered in this video:

  • List of Reliable Parts Locations with store contact info, hours, and maps
  • Holiday Closure Times
Model Search

Topics covered in this video:

  • How to use the search bar to look for a specific model by model number
  • Common parts for the queried model number
  • Viewing model diagrams, and parts that are found on the diagram
Placing an Order

Topics covered in this video:

  • How to use the search bar to look for a specific part
    Overview of the product details page
  • How to place an order for store pick up
  • How to place an order to be shipped
  • Viewing available inventory for an item
  • Overview of your shopping cart and checking out
My Orders

  • Topics covered in this video:

     

    • View orders by statuses and by date ranges
    • Searching for orders by different identifiers
    • Cancelling orders or cancelling individual items within an order
My Returns

Topics covered in this video:

  • Overview of the following:
  • Misshipments
  • Damaged/Defective Returns
  • Returns / Warranty
  • Part RMA and Used Core RMA
  • Returns Cart
    Viewing returns statuses