{"id":10123,"date":"2025-05-07T12:02:13","date_gmt":"2025-05-07T12:02:13","guid":{"rendered":"https:\/\/reliableparts.net\/us\/?page_id=10123"},"modified":"2025-05-08T16:19:07","modified_gmt":"2025-05-08T16:19:07","slug":"login-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/reliableparts.net\/us\/login-frequently-asked-questions\/","title":{"rendered":"Login Frequently Asked Questions \u200b"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10123\" class=\"elementor elementor-10123\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9390b3b elementor-section-full_width elementor-section-content-middle elementor-hidden-phone elementor-section-height-default elementor-section-height-default\" data-id=\"9390b3b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8929d0c\" data-id=\"8929d0c\" data-element_type=\"column\" id=\"wp-pages-breadcrumbs\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f08ace elementor-widget elementor-widget-heading\" data-id=\"6f08ace\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"http:\/\/reliableparts.net\/us\/\">Home <\/a><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7a4c84 elementor-widget elementor-widget-heading\" data-id=\"c7a4c84\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\/<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c531fa elementor-widget elementor-widget-heading\" data-id=\"7c531fa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Login Frequently Asked Questions ( FAQ's)<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-314b29b elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"314b29b\" data-element_type=\"section\" id=\"page-title-mobile\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b988e3a\" data-id=\"b988e3a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c64a94 elementor-widget elementor-widget-heading\" data-id=\"2c64a94\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Login Frequently Asked Questions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f8f6296 elementor-section-full_width container elementor-section-height-default elementor-section-height-default\" data-id=\"f8f6296\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7ba5342\" data-id=\"7ba5342\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-46fe538 elementor-widget elementor-widget-text-editor\" data-id=\"46fe538\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p style=\"text-align: left;\">General Questions<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d13fb9d elementor-widget elementor-widget-accordion\" data-id=\"d13fb9d\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-accordion{text-align:start}.elementor-accordion .elementor-accordion-item{border:1px solid #d5d8dc}.elementor-accordion .elementor-accordion-item+.elementor-accordion-item{border-top:none}.elementor-accordion .elementor-tab-title{margin:0;padding:15px 20px;font-weight:700;line-height:1;cursor:pointer;outline:none}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{display:inline-block;width:1.5em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon svg{width:1em;height:1em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-right{float:right;text-align:right}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-left{float:left;text-align:left}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-closed{display:block}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-opened,.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-closed{display:none}.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-opened{display:block}.elementor-accordion .elementor-tab-content{display:none;padding:15px 20px;border-top:1px solid #d5d8dc}@media (max-width:767px){.elementor-accordion .elementor-tab-title{padding:12px 15px}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{width:1.2em}.elementor-accordion .elementor-tab-content{padding:7px 15px}}.e-con-inner>.elementor-widget-accordion,.e-con>.elementor-widget-accordion{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2191\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2191\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i>\n\t\t\t\t\t\t\t\t<i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I buy parts on my Automatic Appliance Parts (AAP) account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2191\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2191\"><p>No, the Automatic Appliance Parts account cannot receive new orders. To open a new account with Reliable Parts, go to <span style=\"text-decoration: underline;\"><span style=\"color: #0000ff; text-decoration: underline;\"><a href=\"https:\/\/reliableparts.net\">www.reliableparts.net<\/a><\/span><\/span>, click \u201cSign In My Account\u201d at top right, and then click \u201cRegister Here\u201d. Until a Reliable Parts account is created, new orders can be placed on the general Reliable Parts wholesale account with credit card payment. Cash is no longer accepted. New orders (including will call orders) cannot be submitted without payment<\/p><p>Link to apply for a New Account: <span style=\"color: #0000ff; text-decoration: underline;\"><a href=\"https:\/\/reliableparts.net\/us\/content\/#\/register\">Content \u2013 Reliable Parts USA <\/a><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2192\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2192\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i>\n\t\t\t\t\t\t\t\t<i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I buy parts?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2192\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2192\"><p>Placing orders through our wholesale website <span style=\"text-decoration: underline;\"><span style=\"color: #0000ff; text-decoration: underline;\"><a href=\"https:\/\/reliableparts.net\/\">www.reliableparts.net<\/a><\/span><\/span>. is easy once you have set up your account. Upon account setup, your username and password will be emailed to you or provided to you over the phone. You can also call us at (800) 666-0313 &#8211; the Reliable Parts call center is open 7:00 AM \u2013 7:00 PM CST Monday through Friday. If you prefer to email us, you can reach us at <span style=\"color: #0000ff; text-decoration: underline;\"><a href=\"mailto:customerservice@reliableparts.com\">customerservice@reliableparts.com<\/a><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2193\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2193\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i>\n\t\t\t\t\t\t\t\t<i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Will I be charged tax?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2193\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2193\"><p>Tax will be charged until a valid resale certificate is filed with Reliable Parts. You can email the resale certificate to the representative on the phone, they will complete your order without tax and send the certificate to Reliable Parts\u2019 finance team for filing. Or, you can email the resale tax certificate directly to finance at <span style=\"color: #0000ff; text-decoration: underline;\"><a href=\"mailto:newaccounts@reliableparts.com\">newaccounts@reliableparts.com<\/a> <\/span> when you submit your account application.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2194\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2194\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i>\n\t\t\t\t\t\t\t\t<i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I get parts if my home branch is closed?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2194\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2194\"><p>The Norridge and Rockford locations will remain open. These 2 locations will be closed Thu May 8, Fri May 9, and Mon May 12 for inventory, but will reopen on Tue May 13. Norridge and Rockford will both resume shipping on Tue May 13. All other Automatic Appliance Parts store locations are closed permanently.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2195\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2195\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i>\n\t\t\t\t\t\t\t\t<i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I had parts in will call at a closed location.  Will I get those parts?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2195\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2195\"><p>A new order must be created on your Reliable Parts account. Orders in closed locations cannot be picked up and will not be shipped.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2196\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2196\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i>\n\t\t\t\t\t\t\t\t<i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I had parts on backorder?  Will I get those parts?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2196\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2196\"><p>All AAP backorders have been cancelled. Replacement orders can be placed with Reliable Parts. If you\u2019re unsure what was on backorder with AAP, the customer representative on the phone or your assigned sales professional will be happy to review the list of cancelled orders with you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2197\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2197\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i>\n\t\t\t\t\t\t\t\t<i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Are branch hours changing?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2197\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2197\"><p>Yes. Norridge and Rockford hours are Monday through Friday 8:00 AM \u2013 4:00 PM CT. Saturday is now closed. Reliable Parts has <strong data-renderer-mark=\"true\">8<\/strong> distribution centers that ship later. The call center is open until 7:00 PM CT.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2198\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2198\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i>\n\t\t\t\t\t\t\t\t<i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I return parts purchased on my AAP account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2198\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2198\"><p>Returns will be processed like normal. If your branch is closed, you can return them to Norridge or Rockford. Reliable Parts\u2019 return policy is similar. Parts are charged a restocking fee after 30 days and cannot be returned after 60 days. Check <span style=\"color: #0000ff; text-decoration: underline;\"><a href=\"https:\/\/reliableparts.net\/\">www.reliableparts.com<\/a><\/span> for more detail on returns and warranty policies.<\/p><p>To check status of a previously submitted return, contact Christine Clausen.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2199\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2199\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i>\n\t\t\t\t\t\t\t\t<i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Does Reliable Parts carry all the same brands?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2199\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2199\"><p>Yes. Reliable Parts carries 200+ brands of appliance parts, tool, and accessories.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21910\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-21910\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i>\n\t\t\t\t\t\t\t\t<i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What does freight cost on new orders?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-21910\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-21910\"><p>A: Freight is variable, but ground shipping usually carries a flat rate that is applied to each invoice.<\/p><p>An invoice is generated for each shipment.\u00a0 Examples:<br \/>(1) Two orders shipping separately out of Norridge will generate two invoices total<br \/>(2) One order out of Norridge and one order out of Rockford will generate two invoices total<\/p><p>Reliable Parts\u2019 goal is to keep those rates as economical as possible.\u00a0 Freight charges appear on invoices near the subtotal on the bottom right.\u00a0 If you need help understanding your shipping rates, contact your sales professional.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21911\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-21911\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i>\n\t\t\t\t\t\t\t\t<i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Who should I contact if I have questions about my account or purchasing with Reliable Parts?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-21911\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-21911\"><p>All accounts are assigned a sales professional.\u00a0 Call us and we\u2019ll connect you if the representative on the phone or at the counter is unable to answer your question.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21912\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-21912\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i>\n\t\t\t\t\t\t\t\t<i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Who is processing warranty or damage claims now?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-21912\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-21912\">Christine Clausen will process claims on your existing AAP account. New Claims, on your Reliable Parts account, will be processed by the Reliable Parts Warranty Department. Claims can be filed on the website <span style=\"color: #0000ff; text-decoration: underline;\"><a href=\"https:\/\/reliableparts.net\/\">www.reliableparts.net<\/a><\/span> or by contacting the warranty team.\n\nWarranty: (877) 280-7944\n\nEmail: <span style=\"color: #0000ff; text-decoration: underline;\"><a href=\"mailto:warranty.claims.us@reliableparts.com\">warranty.claims.us@reliableparts.com<\/a><\/span>\nManager: Jeff Snowden<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21913\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-21913\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i>\n\t\t\t\t\t\t\t\t<i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">If I owe money on my Automatic account, who do I pay?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-21913\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-21913\"><p>Please contact Christine Clausen for all billing related issues on your AAP account.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home \/ Login Frequently Asked Questions ( FAQ&#8217;s) Login Frequently Asked Questions General Questions Can I buy parts on my Automatic Appliance Parts (AAP) account? No, the Automatic Appliance Parts account cannot receive new orders. To open a new account with Reliable Parts, go to www.reliableparts.net, click \u201cSign In My Account\u201d at top right, and [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10123","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/reliableparts.net\/us\/wp-json\/wp\/v2\/pages\/10123"}],"collection":[{"href":"https:\/\/reliableparts.net\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/reliableparts.net\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/reliableparts.net\/us\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/reliableparts.net\/us\/wp-json\/wp\/v2\/comments?post=10123"}],"version-history":[{"count":52,"href":"https:\/\/reliableparts.net\/us\/wp-json\/wp\/v2\/pages\/10123\/revisions"}],"predecessor-version":[{"id":10207,"href":"https:\/\/reliableparts.net\/us\/wp-json\/wp\/v2\/pages\/10123\/revisions\/10207"}],"wp:attachment":[{"href":"https:\/\/reliableparts.net\/us\/wp-json\/wp\/v2\/media?parent=10123"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}